Noura awad tarshoum alameri
Records Management
Profile summary
Experienced with 11years of progressive experience in records management and administrative operations across . Resulted in expertise in establishing filing systems, ensuring data compliance, and coordinating cross-functional document workflows across multiple organizations. Skilled in identifying process inefficiencies and implementing workflow improvements that enhanced team productivity and case resolution timelines. Holds ICDL and Microsoft Certified Data Entry credentials, with strong proficiency in digital systems and data entry operations. Committed to maintaining accurate records, protecting confidential information, and supporting organizational efficiency through file administration and compliance awareness.
Career highlights
Records Management & Compliance: Managed confidential records and established filing systems across multiple organizations, ensuring data protection standards and organizational consistency.
Cross-Functional Coordination: Coordinated with internal departments and clients to process, retrieve, and deliver files and documentation efficiently across multiple systems.
Technical Certification: Holds ICDL and Microsoft Certified Data Entry credentials, proficiency in digital systems and data entry required for file clerk operations.
Key skills
Professional experience
Led file management and client coordination at Al Riaya Domestic Workers Services, handling documentation, employee records, and service delivery across domestic worker operations in the UAE.
- Processed and maintained employee documentation, ensuring accurate record-keeping and compliance with service requirements.
- Fielded client requests and inquiries, resolving service-related questions and coordinating responses with internal departments.
- Coordinated between clients and departments to track and deliver timely service completion.
Led customer service and complaints resolution at Al Ain Distribution Company, managing escalated cases and coordinating cross-functional resolution efforts across legal affairs and internal departments.
- Resolved customer and employee complaints through structured follow-up protocols, ensuring documented closure and stakeholder satisfaction.
- Coordinated with legal affairs and internal teams to address complex cases, reducing resolution timelines through streamlined case management.
- Built workflow improvements by identifying bottlenecks with cross-functional partners and implementing process changes that increased team efficiency.
Education
Management Information Systems